Site Selection

JUL 2015

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S I T E S E L E C T I O N JULY 2015 39 amaica's BPO sector is on the ascent: It's moving up the value chain from its traditional strengths — call centers, data entry, collections and tech support, for example — to higher-end services, such as software development, graphic design and business and fnancial analytics. It's already happening. Marketing materials giant Vistaprint built a $23-million, 92,000-sq.-ft. (8,500-sq.-m.) facility in 2012 to accommodate its growth from 20 agents to more than 720, and 175 management personnel. Services provided include customer care, sales, technical support and graphic design. Xerox employs thousands at its facilities in Kingston and in the Barnett Tech Park in Montego Bay, where it occupied new space in May. Xerox handles transaction processing, call center services, student and auto loan processing, fnance and accounting and administrative services at its Jamaica facilities. Advanced Call Centre Technologies also opened a facility at Barnett Tech Park in May, where it was planning an additional 550 employees by the end of June. "It is noteworthy that these two companies have decided to grow their operations here," noted Hon. Anthony Hylton, Minister of Industry, Investment and Commerce, at the May 6th opening. "This is a demonstration and reaffrmation of their positive experience of doing business in Jamaica. I'm certain that our continued commitment to the industry and improved business environment were contributing factors in these decisions," he said. The ICT Hub in the Making Will changes to SEZ rules hurt Jamaica's growing BPO sector? b y M A R K A R E N D m a r k . a r e n d @ s i t e s e l e c t i o n . c o m C A R I B B E A N J

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